Please allow 14 days for delivery of your order.
All orders are processed within 2-6 business days (excluding weekends) with an additional 2-4 business days required for shipping.
Standard delivery costs £3.99 and for orders over £60 delivery is free.
We only ship within U.K.
Your delivery experience is important to us, which is why we use Hermes for all our UK parcels. With Hermes you are able to track your parcel and they offer flexible delivery options such as:
- Alternative delivery dates
- Delivery to a neighbour
- Leave your parcel in a safe place
Lost or Damaged Parcels - Claims can be made only in the event of the loss or damage of a parcel.
Hermes take photographic evidence of each delivery and also provide exact GPS tracking location of each delivery.
Please contact us and we will raise an enquiry to Hermes. A full investigation will take place. This will take 2-3 working days. You will then be required to completed a ‘Denial of Receipt’ form, which will be emailed to you. You will then be required to email the ‘Denial of Receipt’ back to My Treasure Toys. You will then be issued with a full refund once the form has been returned.